Personal Assistance Services (PAS)/Admin Support

Defense Intelligence Agency (DIA)

Statement of Work (SOW)

Background: The Equal Opportunity and Diversity Office (EO) administers the DIA EO and Diversity Program and is committed to protecting the civil rights of DIA employees and applicants. Key functions of the Equal Opportunity and Diversity Services include:

• Proactive EEO & Diversity Programs

• Disability Programs

• Military Equal Opportunity (MEO) Program

• Banier Analysis

• EEO Discrimination Complaints Management

Place of Performance: Fort Worth JRIC: 1720 Doolittle Avenue, Fort Worth, TX, 76127

Schedule: Monday-Friday from 8am-4:30pm. Monday, Wednesday, and Friday will be on-site and Tuesday and Thursday will be remote/work from home. (Contractor shall provide PAS during non-business hours, when requested.)

Period of Performance: The period of performance consists of a 12-month base period with four (4) 12-month option periods.

Position Requirements:

• Ability to assist the government employee with basic needs such as: bathroom breaks, eating, drinking, and walking, etc.

• Ability to work autonomously accessing when issues need to be elevated to achieve the program’s mission.

• Proficient with MS Office Suite.

• Ability to organize files, assist with light filing, and answer phones. Ability to lift, move, transfer, and/or position employees in wheelchairs, complying with policies, procedures, and specific protocols properly and safely.

• Must have a clean background check / criminal history to be eligible for the successful adjudication of a top-secret clearance.

Duties and Responsibilities may include but are not limited to the following:

• Shall pre-conference with the employee and the Program Office to identify specific employee needs, tasks to be performed, and discuss accommodations.

• Notify the EO Program Manager whenever any significant changes to needs or tasks are identified. All changes must be approved by the program office prior to implementation.

• Shall document specific needs and/or interventions restricting personal health.

• The contractor shall provide daily assistance to DIA civilian employees and applicants with targeted disabilities who require assistance with activities of daily living and/or mobility during the employee's working hours as well as preparing documentation and business support. The contractor shall take an integrated team approach to assist the employee and establish a direct connection with the employee regarding their daily needs in the workplace. This support will be provided throughout DIA HQ and/or required off-site locations.

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