Medical Support Assistant  

Department of Veteran Affairs

Minneapolis VA Medical Center 

Place of Performance: One Veterans Drive, Minneapolis, MN 55417 - Supporting Clinics: Audiology, Cardiovascular & Thoracic Surgery, Dental, Dermatology, General Surgery, Neurosurgery, Ophthalmology, Orthopedic Surgery, Otolaryngology, Podiatry, Plastic Surgery, Radiation Oncology, Urology, Vascular, Wound, sleep medicine, pulmonary, Cardiology, Gastroenterology, oncology, anticoagulation, infusion, Allergy, infection disease, rheumatology, renal, metabolic, move, congestive Heart failure. 

Schedule: Varies depending on the needs of assigned service (variable shifts and/or rotating tours of duty. Monday – Saturday. Clinic hours are eight (8) hours shifts between 7:00 am and 5:00 pm Central

Period of Performance:  Base Year Period of Performance: 3/20/2026 – 3/19/2027 with 4 additional option years

Requirement:

• Have a High School diploma or GED.

• Oral and written proficiency with English.

• Microsoft Office computer skills.

• Experience with scheduling appointments (preferred).

Technical Proficiency: Key Personnel shall be technically proficient in the skills

• Provide day-to-day administrative support to organizations with routine services in staffing, pay, benefits, leave, retirement, employee relations, labor relations, development, compliance, and other functional areas of human resources work.

• Customer service, maintain appointment schedules for one or more clinics, operate office equipment, deliver messages, be knowledgeable of business standards and/or operating procedures within each respective clinic, assist with clinic access by adjusting appointment times/locations/dates, as well as shift patients to other healthcare providers if there is a conflict with clinical staffing and/or coverage.