Call Center Representative

Nashville, TN

About the Opportunity: Caduceus is hiring Call Center Representatives to support a newly established, high-volume federal program contact center in Nashville, TN. Representatives will handle inbound calls, complete accurate intake, documentation, and routing through secure systems.

*This role is on-site only and not remote.*

Required Qualifications:

• High school diploma or GED required, associate or bachelor’s degree preferred.

• Ability to pass a government background check.

• 1–2+ years of experience in customer service, call center, or administrative roles.

• Strong communication skills, attention to detail, and ability to work in a fast-paced environment.

• Must be able to work on-site in Nashville, TN (not remote).

Preferred Skills:

• Experience using CRM, call center, or workflow/case-management systems.

• Ability to follow structured scripts and SOPs in regulated environments.

• Comfort working across multiple screens and systems simultaneously.

Key Responsibilities:

• Answer and document high-volume inbound calls with professionalism and accuracy.

• Perform real-time data entry, intake, and case documentation within secure systems.

• Follow structured scripts, SOPs, and escalation procedures.

• Maintain confidentiality and comply with federal data-handling and privacy standards.

• Validate information and route cases to the appropriate unit.

• Support shift operations, including nights, weekends, and holidays as needed.